Return Policy SINGSYSTEM.COM RETURN POLICY:
SINGSYSTEM.com offers a 15-day, no-questions-asked, total satisfaction return policy that covers most products you buy from us? and we'll pay the return shipping for Defective Items!
SINGSYSTEM.com will process your return within three weeks from the day your returned order is received. Refunds will be credited only to the original purchasing credit card account number.
To return a piece of equipment:
Call (714) 554-4200 and request a Return Authorization, Write down whom named is authorize for return merchandise.
*Carefully re-pack your equipment in the original box with ALL of the original packing materials, manuals, cables and accessories. THE PRODUCT MUST BE IN NEW CONDITION AND PACKED CORRECTLY AND COMPLETELY FOR A FULL REFUND. Products which are not returned intact will result in a prorated credit being issued based on the cost of the missing items.
*Drop off the return at UPS or a UPS affiliated pickup site. UPS will pick up from your home for a $10 fee. Be sure to record whom named are authorize for return merchandise and retain the UPS return shipping receipt with the tracking number.
The Fine Print: We will refund your credit card account within three weeks of receiving your returned product. You will receive an e-mail notifying you of our receipt of the product, and your credit card account will reflect the credit in approximately three to seven days..
"oversized" merchandise and software (DVDs, CDs, blank media) are not covered by the 15 day return policy.
DVDs, CDs, blank media are returnable only if unopened, incorrect or defective. Software must be returned within 7 days of shipment. Opened returns will be charged a 15-percent restocking fee. Defective titles/product will be replaced with the same title/product only. SINGSYSTEM.com will only pay return shipping for incorrect or defective titles/product. Please include a copy of the packing slip or receit with the reason for return indicated.
If you purchased an "oversized" item from SINGSYSTEM.com (TVs 27" and larger, Machine, and certain tower speakers), and you return the product to SINGSYSTEM.com, you must pay the 15\% restocking charge for an opened product and the shipping costs for the return.
Ship all the return to:
SINGSYSTEM.com Att: Return Dept. 14371 Euclid St. 2-J. Garden Grove, Ca 92843 Tel. 714-554-4200